Shipping policy

Shipping Destination

SealedTCGDirect currently ships from Europe to customers in the United States.

We do not currently offer checkout delivery to other countries unless explicitly stated.

Processing Time

Orders are normally processed within [1–3] business days after payment confirmation.

Processing times may be longer during:

New releases
Preorders
Sales
Holidays
High-volume periods
Payment or address verification

Business days exclude weekends and public holidays in Greece.

Shipping Cost

Shipping charges are displayed during checkout.

Orders totaling $500 or more qualify for free U.S. shipping.

The $500 threshold is calculated after discounts and before any charges that Shopify excludes from the qualifying subtotal.

Tracking

All orders are shipped with tracking.

Tracking information will be sent to the email address provided during checkout after dispatch.

Tracking may take some time to begin updating after the label is created.

Delivery Estimates

Estimated delivery times are shown during checkout where available.

Typical delivery after dispatch is approximately:

4–10 BUSINESS DAYS

Delivery times are estimates and are not guaranteed.

Delays may occur because of:

Carrier operations
Customs processing
Weather
Holidays
Incorrect addresses
Security checks
Remote destinations
Events outside our reasonable control

Shipping Origin

All orders are dispatched from Greece or another European fulfillment point used by SealedTCGDirect.

Duties, Taxes, and Customs Charges

Orders are international shipments from Europe to the United States.

Any duties, taxes, customs charges, or carrier processing fees will be handled according to the shipping method and information displayed during checkout.

Applicable import duties, taxes, and customs charges are included in the amount paid at checkout. Orders are shipped using a duty-paid service, so customers should not normally be charged additional customs fees upon delivery.

Address Accuracy

Customers must provide a complete and accurate shipping address.

Please confirm:

Recipient name
Street address
Apartment or unit number
City
State
ZIP code
Telephone number
Email address

We are not responsible for delays or losses caused by incorrect or incomplete information.

Secure Packaging

Orders are carefully packaged to help protect sealed products during international delivery.

Packaging methods may vary according to product size, weight, quantity, and value.

Minor cosmetic wear to external manufacturer packaging caused by normal transit may not constitute product damage where the sealed product remains functional and intact.

Preorders

Products marked as preorders will ship according to the expected release or availability information shown on the product page.

Release dates and supply allocations may change.

Orders containing both preorder and in-stock products may be held until all items are available unless otherwise arranged.

Sealed Cases

Where a product states that purchasing a specified quantity qualifies for a factory-sealed case, sealed-case fulfillment remains subject to availability.

If a sealed case is unavailable, the order may be fulfilled using the equivalent number of individually sealed boxes. We will contact you first where this materially differs from the listing.

Delayed Shipments

A tracking status that has not updated for several days does not always indicate that the package is lost.

Please allow reasonable time for international tracking and customs updates.

Lost Packages

A package will only be treated as lost after the shipping carrier has confirmed the loss or after the applicable carrier investigation period has passed.

Customers must cooperate with carrier investigations and provide any requested information.

Refunds or replacements will be considered after the carrier’s investigation is completed.

Damaged Packages

If your package arrives damaged, contact us as soon as possible at support@sealedtcgdirect.com.

Include:

Order number
Photos of the outer shipping box
Photos of the shipping label
Photos of internal packaging
Photos of the product
Description of the damage

Keep all original packaging while the case is reviewed.

Refused and Unclaimed Deliveries

If a customer refuses delivery, fails to collect a package, or fails to pay applicable charges, the shipment may be returned to us.

Any refund may be reduced by:

Original shipping costs
Return shipping costs
Customs charges
Carrier fees
Processing expenses

This applies only where legally permitted.

Return to Sender Shipments

If an order is returned because of an incorrect address, failed delivery, refusal, or non-collection, we will contact the customer after receiving and inspecting it.

Additional payment may be required before reshipping.

Order Changes and Cancellations

Changes cannot be guaranteed once an order has entered processing or been dispatched.

Contact

For shipping questions, contact:

support@sealedtcgdirect.com

Please include your order number when contacting us about an existing order.