Shipping & FAQ
Clear information about shipping, delivery, customs, sealed products, cases, and returns.
Shipping Information
Where do you ship from?
All orders are securely shipped from Europe to customers in the United States.
Do you ship outside the United States?
At this time, SealedTCGDirect serves customers in the United States only.
How much does shipping cost?
Shipping costs are shown at checkout. Orders of $500 or more qualify for free U.S. shipping.
Is tracking included?
Yes. All orders include tracking. You will receive your tracking information by email after your order has been dispatched.
How long does delivery take?
Estimated delivery times are provided during checkout. Delivery times may vary depending on the destination, carrier, customs processing, and other circumstances outside our control.
Are duties and customs fees included?
Orders are shipped from Europe to the United States. Any applicable import duties, taxes, customs fees, or carrier processing charges will be handled according to the shipping option and information shown at checkout.
Frequently Asked Questions
Are your products authentic and factory sealed?
Yes. All products are authentic, factory sealed, and sourced through trusted European distribution channels.
How are orders packaged?
Orders are carefully packed to help protect sealed products during international shipping. Additional protective packaging may be used depending on the size and value of the order.
How does the sealed case option work?
When a product offers a sealed case option, purchasing the stated number of boxes in one order may qualify for a factory sealed case. Sealed cases are subject to availability.
Can I return an order?
Return eligibility depends on the product’s condition and the circumstances of the request. Sealed products must remain unopened and in their original condition unless they arrived damaged or incorrect.
Please review our Returns & Refunds Policy before submitting a return request.
What should I do if my order arrives damaged?
Contact us as soon as possible with:
- Your order number
- Clear photographs of the shipping box
- Clear photographs of the damaged product
- Photographs of the shipping label and packaging materials
Please keep all original packaging while your claim is being reviewed.
What should I do if I receive the wrong product?
Contact us immediately with your order number and photographs of the item received. Do not open the product while the issue is being reviewed.
Can I cancel or change my order?
Contact us as soon as possible. We cannot guarantee changes or cancellations after an order has entered processing or has been dispatched.
How can I contact you?
Email us at support@sealedtcgdirect.com.
We aim to respond within 1 – 2 business days.