Refund policy

We want every order from SealedTCGDirect to arrive safely and exactly as described. Please review this policy before requesting a return.

Return Period

Return requests must be submitted within 14 days of delivery.

To start a return, contact us at support@sealedtcgdirect.com before sending any product back.

Items returned without prior authorization may not be accepted.

Return Eligibility

To qualify for a return, the product must be:

Unopened and factory sealed
Unused and in its original condition
In the original manufacturer packaging
Free from damage, tears, dents, broken seals, or altered wrapping
Accompanied by proof of purchase

Because sealed trading card products can lose value after opening, products that have been opened, unwrapped, resealed, tampered with, or otherwise altered cannot be returned unless they arrived damaged or incorrect.

Any mandatory consumer rights that apply under applicable law remain unaffected. EU rules generally provide a 14-day withdrawal period for qualifying distance purchases, subject to exceptions and conditions.

Non Returnable Items

The following items cannot normally be returned:

Opened booster boxes or booster packs
Products with broken or removed factory seals
Products with damaged or altered wrapping caused after delivery
Individual cards or randomly assorted contents from opened products
Gift cards
Digital products
Clearance or final-sale products clearly marked as non-returnable, where permitted by law
Personalized or specially ordered products
Products returned after the return period

A specific card, rarity, foil, treatment, or pull is never guaranteed from a sealed randomized product. An unwanted pull or product content is not grounds for a return.

Damaged Orders

Inspect your order immediately after delivery.

If your package or product arrives damaged, contact us as soon as possible and include:

Your order number
Clear photographs of the outer shipping box
Clear photographs of the shipping label
Clear photographs of the internal packaging
Clear photographs of the affected product
A description of the damage

Please keep the product and all original packaging until the claim has been reviewed.

Minor cosmetic wear to external manufacturer packaging may occur during international transit. Each case will be reviewed individually based on the severity of the damage and whether the product remains factory sealed.

Incorrect or Missing Items

Do not open an incorrect product while the issue is being reviewed.

Once the issue is verified, we will arrange an appropriate replacement or refund.

Starting a Return

Email support@sealedtcgdirect.com with:

Your full name
Order number
Product you wish to return
Reason for the return
Photographs showing the product’s condition

If the return is approved, we will provide the return address and instructions.

Do not send products to the return address shown on a shipping label without first receiving authorization.

Return Shipping Costs

For returns caused by a change of mind, accidental purchase, or customer ordering error, the customer is responsible for return shipping costs.

For verified damaged, defective, incorrect, or missing orders, SealedTCGDirect will provide an appropriate solution and cover reasonable return shipping where required.

Original shipping charges are non-refundable unless the order arrived damaged, incorrect, or applicable law requires otherwise.

We strongly recommend using a tracked and insured return service. SealedTCGDirect is not responsible for returns lost or damaged in transit.

International Returns

Orders are shipped from Europe to the United States.

Customers are responsible for correctly completing return customs documentation. The parcel should be clearly identified as returned merchandise where appropriate.

Any customs duties, brokerage fees, carrier charges, or taxes caused by incorrect return documentation may be deducted from the refund where legally permitted.

Inspection and Approval

Returned products will be inspected after arrival.

We will notify you whether the return has been approved or rejected.

A refund may be reduced or refused if the product:

Has been opened
Is missing packaging or contents
Has been damaged after delivery
Is not in its original condition
Was returned without authorization
Does not match the item originally supplied

Refunds

Approved refunds will be issued to the original payment method.

Please allow [5–10 business days] after approval for the refund to appear, depending on your bank or payment provider.

Shipping charges, customs fees, processing fees, and other non-refundable costs may be excluded where permitted by law.

Shopify allows refunds to be processed after a returned item has been inspected.

Exchanges

We do not guarantee direct exchanges.

Where possible, an eligible product may be returned for a refund and a new order can be placed separately.

Cancellations

We cannot guarantee cancellation after an order has entered processing, been packed, or been dispatched.

Preorders or specially ordered products may have separate cancellation conditions stated on the product page.

Refused or Unclaimed Deliveries

Refusing delivery does not automatically qualify an order for a full refund.

If an order is returned because of refusal, non-collection, an incorrect address, or unpaid carrier or customs charges, any refund may be reduced by:

Original shipping costs
Return shipping costs
Customs charges
Carrier fees
Other expenses incurred in recovering the parcel

This applies only where permitted by law.

Chargebacks

Please contact us before submitting a payment dispute or chargeback. We will make a reasonable effort to resolve damaged, missing, incorrect, or delayed-order concerns directly.

Contact

For return or refund requests, contact:

SealedTCGDirect
support@sealedtcgdirect.com

Please include your order number in all messages.